Hatoya Hotel - Tokyo

The owner was super attentive, helping with my luggage and offering homemade cookies at checkout. My room felt spacious, especially for Tokyo, and cleanliness was great. The amenities were sufficient for my needs. The air conditioning required constant running to maintain comfort, a slight downside. The neighborhood was bustling with dining options, very convenient for meals.

Location Okay by the ikebukuro station

Rooms have a terrible and strong smell of cigarette, I asked to change it but the second one was the same. Apparently all the rooms have this horrible smell of cigarette. Nothing to do....the owner is a old lady smoking a lot, and residents are all smokers. I precised that I was a non-smoker at my reservation online !!!

No matter how cheap, do not stay at this hotel.

When you walk in, you are greeted by the smell of dog piss.

Excellent service made each day feel like home.

I faced some inconvenience upon arrival with no one at reception to assist with luggage drop-off. Although I felt safe leaving my bags, it was an unexpected hassle. The small bathtub was a tad cramped for comfort, and there was noticeable road noise at night which might disturb light sleepers.

Nice hotel, nice staff, I will stay again

I'm happy that it wasn't cockroaches in the room and it was free wifi.

Almost everything

The warmth of the owners really stood out. They helped with our luggage and even made calls to assist with our travel plans in Japan. A spacious room.

They dont respect the booking reservation, even if you have pre-paid they may give your room to another person. We booked 2 rooms and one was given to another person incredible!!! They only said "gomenasai, wakaranai"

It's really cheap for tokyo.

It's a baddest hotel in the world.stinky, derty, without receptions.advice to people those served in soviet army.

Super convenient access to the subway, and tons of eateries nearby. The room was clean and comfy. The wifi was really fast. The hospitality was great. It was like value for money 😊

The lady who ran the place was adorable!

Went to check under the bed to see if we left anything and there was tons of garbage under the bed. Toilet seat was falling apart.

The air conditioning was a drama, constantly needing to run, just to maintain some sort of comfort. A welcome gift or an upgrade would have been nice since it was almost unbearable lugging my bags up all those stairs. Almost gave a good review, but just couldn't, you know?

The room was bright and impeccably clean, and the owners were so warm. Always eager to help with anything, including luggage. Laundry facilities nearby were convenient.

would like to go back there again

Really nice amenities like air conditioning, private bathroom, shower, and a fridge. The TV was flat-screen and worked great. Slippers were a nice touch. Soundproofing helped me sleep well. Best of all, I enjoyed the spa facilities. Plus, hand sanitizer and towels were always available. Super spacious and comfy for my solo trip.

WiFi was unreliable, nice big TV and helpful laundry facilities made up for it.